FAQ
Delivery and collection
Every online order goes out with DHL, fully tracked. For anything about an order, call 07810 795992 or email orders@salfordroasters.co.uk.
How quickly will my coffee arrive?
Order before 1pm, Monday to Friday, and it's dispatched the same working day by DHL Next Working Day, with tracking and a one-hour delivery window. Orders placed after 1pm on a Friday, or at the weekend, go out from 9am on Monday.
Is delivery free?
Delivery is free when your basket comes to £28 or more, with the code SR28. Everything in the basket counts towards the £28, chocolate included.
Do you deliver outside the UK?
Not at the moment. Online orders are delivered within the UK only.
Can I collect from the roastery?
Yes. Choose click and collect at checkout and pick up from Unit E, Protector Lamp Business Park, Lansdowne Road, Eccles, Manchester M30 9PH. Head for the Protector Lamp entrance off Lansdowne Road and follow it round to Unit E. There's parking on site and more along Lansdowne Road, and step-free access throughout. You'll get an email when your order is ready.
When is the roastery open?
Monday 9am to 4pm, Tuesday to Thursday 9am to 3:45pm, Friday 9:15am to 3:30pm, Saturday 10am to 2:30pm. Closed Sunday.
Coffee
Can I buy your coffee ground?
Yes. Every coffee comes as whole bean or ground for espresso, pour over, Aeropress, moka pot, filter or cafetière. Choose the grind on the product page.
What size bag should I buy?
240g suits one person drinking a cup or two a day. 500g, 1kg and 2kg bags work out cheaper per cup for households, offices and heavier drinkers. Whatever the size, keep the bag sealed and somewhere cool and dry.
Do you sell decaf?
Yes. There are five decaf and low-caf options, including The 50, a half-caff blend made with Mountain Water decaf.
Is your coffee award-winning?
Yes. Salford Roasters has won Great Taste awards, including one star for the Signature Blend in 2022, one star for the Uganda Bukonzo Dream in 2023 and two stars for the Signature Blend in 2025.
Subscriptions
Do you do coffee subscriptions?
Yes. You can set up a recurring subscription or buy a prepaid one as a gift. New subscriptions run for a minimum of three months.
Can I pause, change or cancel my subscription?
Yes. Log in to your account and you can change or pause your subscription whenever you like, without needing to get in touch. New subscriptions have a three-month minimum before cancelling.
Can I use a discount code on a subscription?
No. Discount codes don't apply to subscriptions.
Ordering and returns
What if I'm not happy with my order?
Get in touch at orders@salfordroasters.co.uk or on 07810 795992. We always want to help, and we'll sort it out with you.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All payments are securely processed for your peace of mind.
Can I modify my order after it's been placed?
Yes, you can modify your order as long as it hasn’t been shipped yet. Please contact our customer service team as soon as possible to make any changes.
Get in touch
Have questions about your order, or a general enquiry?