FAQ
Ordering
What size coffee pouch should I buy?
Choosing the right size for your coffee pouch depends on your coffee consumption and how fresh you like your coffee. Here’s a quick guide to help you decide:
- 250g Pouch: Perfect for individuals or small households that consume one or two cups a day. This size ensures you’ll enjoy your coffee at its freshest, as it’s best consumed within two to three weeks of opening.
- 500g Pouch: Ideal for a regular coffee drinker or a small family. It's a great balance between convenience and maintaining freshness, suitable if you’re brewing more than a couple of cups each day.
- 1kg Pouch: Best for large households or offices where several cups are consumed daily. This size is also cost-effective and ensures that coffee lovers always have their favorite brew on hand without running out too quickly.
- 2kg Pouch: Excellent for heavy coffee consumption environments like busy offices or coffee enthusiasts who prefer to buy in bulk. This option offers the best value per gram and is ideal for those who don’t want to reorder frequently.
Consider how often you drink coffee and whether you prefer to stock up or shop frequently. Always store your coffee in a cool, dry place and seal it tightly after opening to preserve its flavors and aromas.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All payments are securely processed for your peace of mind.
Can I modify my order after it's been placed?
Yes, you can modify your order as long as it hasn’t been shipped yet. Please contact our customer service team as soon as possible to make any changes.
Shipping, Returns & Exchanges
We continuously review our couriers and shipping partners to ensure that our customers receive the best value and service. While you may have the option to select a preferred shipping partner during checkout, please note that we cannot guarantee this choice will always be available due to varying service agreements and operational needs.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
What are your shipping options and costs?
We offer standard and expedited shipping options. Shipping costs vary depending on the weight of your order and the shipping speed selected. You can view specific costs at checkout.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days, while expedited shipping options are available for faster delivery within 1-3 business days.
What is your return policy?
We strive for complete customer satisfaction. If you’re not happy with your purchase, you can return it within 14 days for a full refund or exchange. Please note that returned items must be in their original condition.
Get in touch
Have questions about your order, or a general enquiry?